The Tale of the Two Duvets: A Lesson in Personalized Borrower Engagement

Every couple has their quirks—those small, unspoken agreements that keep things running smoothly. For us, it’s a cold room and… well, two duvets. Let me explain.

It started in Bali. Picture this: a beautiful hotel room, the AC blasting (because I like it freezing), and me, curled up under the duvet, enjoying the perfect sleep. The only issue? My husband, on the other side of the bed, shivering like he’s on top of Mount Everest. Why? Because I had hogged the entire duvet. Oops.

After a few more nights of this scenario, I had an epiphany: What if we each had our own duvet? My husband didn’t just agree—he practically threw a party. This was the solution we didn’t know we needed. No more tug-of-war over blankets at 3 AM. Peace (and warmth) for everyone.

And here’s the thing: it’s not about being selfish. It’s about knowing what works for you. This isn’t just about sleep—it’s a philosophy. Custom solutions are key. Just like how my husband and I have different sleep preferences, our borrowers have different needs when it comes to managing their debt. Trying to force a one-size-fits-all solution doesn’t cut it.

At Lunash, we know that every borrower is different. That’s why we offer products like PredicAI and Engage360, which are built to adapt to each borrower’s situation. PredicAI helps predict behavior based on unique insights, and Engage360 creates tailored engagement strategies—so, no more blanket solutions that don’t work for anyone.

Think of it like the two-duvet solution for your borrowers. Why force one approach when you can customize the experience and make everyone happy? It’s not about compromise; it’s about making the right choice for everyone involved.

Since switching to two duvets, life’s been much easier. My husband wakes up early for morning prayer, and with our own duvets, I don’t even notice. No more drafts, no more stealing blankets in the middle of the night. Honestly, it’s been a relationship game-changer.

Some might think separate duvets sound unromantic, but let’s be real: if romance means freezing because someone stole your blanket, I’ll pass. It’s about comfort, practicality, and yes—good sleep. And when it comes to managing borrowers, offering them tailored solutions isn’t about complicating things. It’s about finding what works for them, and it works for you, too.

So, next time someone suggests a "one-size-fits-all" approach, whether it’s for relationships or borrowers, remember: there’s a reason the two-duvet solution exists. Custom solutions save the day. And trust me, your borrowers will appreciate it just as much as my husband appreciates his own duvet.

(Photo credit: Unsplash)